Distance Learning

Valley High School Distance Learning Support

2020-2021 VHS Daily Learning Schedule


Tech Support

Student Support Help Desk

Technology Services has added a new Student Support Helpdesk to assist our students with technical issues they may experience while participating in distance learning. Students and their families can reach the Student Support Helpdesk by emailing stusupport@egusd.net or by phone at (916) 686-0245. Our student support technicians are available Mon.-Fri. between 7:30 AM and 4:30 PM.

Our student support technicians are available to answer questions regarding:

  • EGUSD owned technology equipment hardware and software malfunctions
  • Connectivity issues with EGUSD Chromebooks and Hotspots
  • Lost EGUSD Chromebooks and Hotspots

When contacting our Student Support Helpdesk our technicians will need the following information:

Student First and Last Name
Student Identification Number
A callback phone number
A detailed description of the issue
If using an EGUSD Chromebook or Hotspot, the Technology Services sticker number
 
Password Reset/Log-in Help

PARENTS: If you need assistance with logging into Synergy ParentVue, Click HERE.
STUDENTS: If you need your StudentVue password reset, please contact any of your scheduled teachers or reach out to the Technology Services Student Support line at (916)686-0245.

Attendance Office Hours:

Monday 8:30 am - 3:30 pm
Tuesday-Friday 7:30 am -3:30 pm, 
*via attendance windows only*
916-689-6500

Change Password
Click HERE for instructions on how to change your password.

Helpful Links:

EGUSD Portal Link

Course Change Request Form

Materials Request Form

EGUSD Family Resources/FAQs for Distance Learning

Cellular Hotspots & Internet Connectivity Support

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